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FAQ
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FAQ
Questions Answered
If you don't see your question answered here it goes without saying, reach out.
What exactly do we get at the end of the 14-day pilot?
You receive one live automation running in your environment, a KPI dashboard, full source code + prompt files, a Loom walkthrough, and a 90-day roadmap.
All IP is yours even if you don’t upgrade.
Which workflow pillars can we automate first, can we mix & match?
Pick any of our four pillars:
• Media & Acquisition Ops
• Creative & Production Ops
• Analytics & Insight Ops
• Revenue & Client Ops
Most agencies start with the pillar that saves the most weekly hours, then add others later.
Which tech stacks, ad platforms, and CRMs do you support out of the box?
Google Ads / GA4, Meta, TikTok, LinkedIn Ads, HubSpot, Stripe, BigQuery, Slack, Notion, Airtable, Zapier / n8n, plus any REST or GraphQL API. Code is Python or Node; LLMs via OpenAI, Anthropic, or your preferred endpoint.
How often do you update prompts, API versions, and dashboards?
Critical API changes are patched within 48 h. Prompts and dashboards are reviewed every Month (Flow) or every two weeks (Surge) to keep performance sharp.
How do you calculate ROI so we can justify the retainer?
We baseline current manual hours and blended hourly cost. After launch we track bot run-time vs. manual time. ROI = hours saved × cost.
A dashboard plus a Loom explainer spells it out on Day 14.
What happens if either side feels the pilot isn’t a good fit?
Simple: we hand off the working code and docs, deactivate our access, and part friends—no fees, no strings. You keep the IP.
What support and SLA are included on Flow (2 bots) and Surge (5 bots)?
Flow: dedicated Slack channel, <4 h response, 2 hrs optimisation per month, monthly KPI deck.
Surge: private Slack, <1 h response, 6 hrs optimisation per month, bi-weekly roadmap reviews, 24/7 hot-fix queue.
Can we start with one automation and add more later without a new contract?
Yes. Flow covers up to 2 concurrent bots, Surge up to 5. You can upgrade, downgrade, or swap workflows any month with a single email—no new SOW required.
What exactly do we get at the end of the 14-day pilot?
You receive one live automation running in your environment, a KPI dashboard, full source code + prompt files, a Loom walkthrough, and a 90-day roadmap.
All IP is yours even if you don’t upgrade.
Which workflow pillars can we automate first, can we mix & match?
Pick any of our four pillars:
• Media & Acquisition Ops
• Creative & Production Ops
• Analytics & Insight Ops
• Revenue & Client Ops
Most agencies start with the pillar that saves the most weekly hours, then add others later.
Which tech stacks, ad platforms, and CRMs do you support out of the box?
Google Ads / GA4, Meta, TikTok, LinkedIn Ads, HubSpot, Stripe, BigQuery, Slack, Notion, Airtable, Zapier / n8n, plus any REST or GraphQL API. Code is Python or Node; LLMs via OpenAI, Anthropic, or your preferred endpoint.
How often do you update prompts, API versions, and dashboards?
Critical API changes are patched within 48 h. Prompts and dashboards are reviewed every Month (Flow) or every two weeks (Surge) to keep performance sharp.
How do you calculate ROI so we can justify the retainer?
We baseline current manual hours and blended hourly cost. After launch we track bot run-time vs. manual time. ROI = hours saved × cost.
A dashboard plus a Loom explainer spells it out on Day 14.
What happens if either side feels the pilot isn’t a good fit?
Simple: we hand off the working code and docs, deactivate our access, and part friends—no fees, no strings. You keep the IP.
What support and SLA are included on Flow (2 bots) and Surge (5 bots)?
Flow: dedicated Slack channel, <4 h response, 2 hrs optimisation per month, monthly KPI deck.
Surge: private Slack, <1 h response, 6 hrs optimisation per month, bi-weekly roadmap reviews, 24/7 hot-fix queue.
Can we start with one automation and add more later without a new contract?
Yes. Flow covers up to 2 concurrent bots, Surge up to 5. You can upgrade, downgrade, or swap workflows any month with a single email—no new SOW required.
What exactly do we get at the end of the 14-day pilot?
You receive one live automation running in your environment, a KPI dashboard, full source code + prompt files, a Loom walkthrough, and a 90-day roadmap.
All IP is yours even if you don’t upgrade.
Which workflow pillars can we automate first, can we mix & match?
Pick any of our four pillars:
• Media & Acquisition Ops
• Creative & Production Ops
• Analytics & Insight Ops
• Revenue & Client Ops
Most agencies start with the pillar that saves the most weekly hours, then add others later.
Which tech stacks, ad platforms, and CRMs do you support out of the box?
Google Ads / GA4, Meta, TikTok, LinkedIn Ads, HubSpot, Stripe, BigQuery, Slack, Notion, Airtable, Zapier / n8n, plus any REST or GraphQL API. Code is Python or Node; LLMs via OpenAI, Anthropic, or your preferred endpoint.
How often do you update prompts, API versions, and dashboards?
Critical API changes are patched within 48 h. Prompts and dashboards are reviewed every Month (Flow) or every two weeks (Surge) to keep performance sharp.
How do you calculate ROI so we can justify the retainer?
We baseline current manual hours and blended hourly cost. After launch we track bot run-time vs. manual time. ROI = hours saved × cost.
A dashboard plus a Loom explainer spells it out on Day 14.
What happens if either side feels the pilot isn’t a good fit?
Simple: we hand off the working code and docs, deactivate our access, and part friends—no fees, no strings. You keep the IP.
What support and SLA are included on Flow (2 bots) and Surge (5 bots)?
Flow: dedicated Slack channel, <4 h response, 2 hrs optimisation per month, monthly KPI deck.
Surge: private Slack, <1 h response, 6 hrs optimisation per month, bi-weekly roadmap reviews, 24/7 hot-fix queue.
Can we start with one automation and add more later without a new contract?
Yes. Flow covers up to 2 concurrent bots, Surge up to 5. You can upgrade, downgrade, or swap workflows any month with a single email—no new SOW required.