Bad Review Response Assistant
This AI agent monitors all major review platforms for new negative reviews. When it detects one, it analyzes the customer's specific complaint and generates a draft response that is empathetic, on-brand, and follows best practices for de-escalation. It then places this draft in a queue for your community manager to quickly review, personalize, and post.
Responding to negative online reviews in a timely, on-brand, and empathetic way is a constant and stressful challenge for your team.
Every negative review is a potential crisis in miniature. A poor response—or no response at all—can amplify the problem and deter countless future customers. But writing a good response takes time and emotional energy. Your team is struggling to keep up, leading to inconsistent, delayed, or poorly worded responses that make a bad situation even worse.
Damage to your client's brand reputation.\nLoss of potential customers who are deterred by negative reviews.\nA stressed and demoralized community management team.